Privacy Policy
Last updated: 15 de enero de 2025
1. Data controller identity
CatamaranCancun.com.mx, a Mexican company with address at Zona Hotelera, Cancún, Quintana Roo, C.P. 77500, Mexico, is responsible for processing your personal data. You can contact us at privacy@CatamaranCancun.com.mx.
2. Personal data we collect
We collect: (a) Identification data: name, last name, email, phone, nationality. (b) Payment data: processed directly by Stripe; we do not store card data. (c) Navigation data: cookies, IP address, pages visited. (d) Booking data: number of people, dates, special preferences.
3. Processing purposes
Your data is used to: process and confirm reservations; send communications related to your purchase; improve our services and user experience; fulfill legal and tax obligations; prevent fraud; send marketing communications (with prior consent).
4. Data transfers
Your data may be shared with: Stripe (payment processing), Resend/SendGrid (transactional email delivery), Supabase (data storage), Google Analytics (traffic analysis). All these companies have their own privacy policies and are subject to internationally recognized security standards.
6. Your rights
You have the right to access, rectify, delete, or object to the processing of your personal data. To exercise these rights, send a request to privacy@CatamaranCancun.com.mx indicating your full name, contact email and the right you wish to exercise.
7. Data retention
We retain your personal data for as long as necessary to fulfill the purposes described and applicable legal obligations (generally 5 years for tax-related data). Marketing data is deleted when you unsubscribe.
8. Security measures
We implement technical and organizational measures to protect your data: SSL/TLS encryption on all communications, databases with restricted access, two-factor authentication for administrative access, and periodic security audits.
9. Changes to this notice
CatamaranCancun.com.mx reserves the right to update this Privacy Policy. Changes will be notified by publishing on the Site. Continued use of our services after publication implies acceptance of the changes.